We received a call from a customer last week (GoldMine Premium Edition 8.0.2 in a Vista OS), who was getting the following error when attempting to login: “A referral was returned from the server.” GoldMine would not start.

After researching the issue we found that the digital signature used with GoldMine 8.0.x expired in early December. In a Vista environment, this means that if the Vista User Account Control (UAC) feature is turned "On," GoldMine will not be allowed to run.

UAC is a feature that is built into Vista, Server 2008 and Windows 7. It appears as a warning messages asking for confirmation when you double-click on an icon. Many users have, long ago, turned UAC "Off". Some Programs however (eg. QuickBooks), require the UAC.

Your two options are to run Vista with UAC turned "Off"

or

upgrade to version 8.5.x of GoldMine. (If your Maintenance contract is current, there is no charge for the software and you can take advantage of some new features and fixes, along with an active digital certificate.)

Contact Core today to check your eligibility.