Microsoft CRM - The email router service will not start
4 December 2009
The file: Microsoft.Crm.Tools.EmailAgent.SystemState.xml is corrupt. The file size is probably 0 K. To fix the problem (as always - back up before performing these steps):
- On the server running the email router, navigate to the directory where the email router service is installed
- Delete the file - it will be recreated when the service starts.
- Start the service